Call Center

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver informed responses to basic client inquiries and escalate more complex issues to the appropriate personnel.

• Address client concerns, update account histories, and follow up with clients to ensure issues are resolved.

• Comply with client service level agreements (SLAs) and consistently achieve production goals.

• Work collaboratively with team members, management, and clients to address inquiries.

• Train new team members on customer service protocols.

• Assess and suggest modifications to procedures and workflows to enhance the efficiency and effectiveness of inquiry processing.

⛳️ Requirements

• A minimum of 2 years of customer service experience in any sector.

• Familiarity with basic help desk software, computer applications, and Microsoft Office Suite.

• Strong problem-solving abilities to effectively resolve inquiries.

• Excellent customer service skills, particularly in written and verbal communication.

• Capability to understand your role within a team and identify the right stakeholders to consult for resolving client inquiries.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.

• Opportunities to travel for work (0-10%).