Call Center Agent II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver outstanding customer service to UST clients through inbound Call Center operations.

• Handle and address incoming phone calls for customer support.

• Respond to requests for outbound phone calls.

• Record all calls in ticketing and tracking systems.

• Address customer inquiries and provide necessary information within the specified time frame.

• Serve as the liaison between the claims department and providers.

• Investigate customer claims in primary payor systems.

• Guarantee the highest standard of customer service on every interaction.

• Execute additional duties as assigned or required.

• Report directly to the Customer Service Manager.

• Collaborate across various time zones in a hybrid or remote work setting.

⛳️ Requirements

• High school diploma is mandatory.

• Bachelor’s degree is preferred.

• 2-3+ years of relevant professional experience in Healthcare claims operations or equivalent experience in a Call Center environment.

• Previous experience in a Health Care Call Center or customer service role.

• Ability to work independently with minimal supervision.

• Maintain a thorough understanding of covered benefits, coding, reimbursement policies, and contracts.

• Exceptional verbal and written communication skills.

• Strong attention to detail and problem-solving abilities.

• Proficient in MS Office applications, particularly Word and Excel.

• Bilingual proficiency in Spanish is preferred.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• Full-time, permanent position.

• Flexible remote work environment.

• Travel may be required based on company needs.

• Reasonable accommodations will be made for individuals with disabilities.

• Commitment to equal opportunity employment and workforce diversity.