Call Center Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Proactively reach out to warm leads at the intersection of Marketing and Sales.

• Engage with prospects who have already shown interest in heating solutions.

• Establish a confident and welcoming first impression of the company.

• Document relevant information for the next phase of the customer journey in the CRM system.

• Independently and responsibly manage customer contacts.

• Foster enthusiasm among customers for a follow-up conversation with Sales Managers.

• Continuously enhance and refine lead-generation processes.

⛳️ Requirements

• Completed vocational training in a commercial or technical area.

• A strong interest in renewable energy.

• Minimum of 2 years' experience in a call center environment, focusing on outbound calls.

• Familiarity with KPI-driven targets and processes.

• Experience with CRM software, such as Salesforce.

• Capability to work independently with a proactive mindset.

• High reliability and eagerness to learn.

• Excellent communication skills in German at a minimum C1 level.

🏝️ Benefits

• Permanent employment contract.

• 30 days of annual leave.

• Training and professional development offered by the Learning & Development team or external coaches.

• JobRad bicycle leasing program.

• Discounted FINN company car leasing.

• Employee discounts with over 100 partner companies through Corporate Benefits.

• Discounted Urban Sports membership.

• Access to nilo.health for mental health support and prevention.

• Increased employer contribution of 20% to company pension and occupational disability insurance plans.

• Modern office featuring a rooftop terrace and a dog-friendly environment.

• Monthly company events, including Lunch & Learn sessions and Drinks & Action events.

• Commitment to investing in physical and mental well-being.