Call Center Agent

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Manage both incoming and outgoing customer calls

• Support clients with inquiries and requests related to insurance

• Deliver outstanding customer service through phone, email, and text

• Follow up with clients on documentation and updates to their policies

• Accurately input and maintain customer data in company systems

• Address customer issues in a timely and professional manner

• Collaborate with internal departments to ensure a seamless customer experience

⛳️ Requirements

• Proficient in English and Russian (both spoken and written)

• Previous experience in Customer Service or a Call Center is essential

• Exceptional communication and interpersonal abilities

• Strong phone etiquette coupled with effective listening skills

• Ability to thrive in a fast-paced work environment

• Competent computer skills and a quick learner of new systems

• Dependable internet connection and a dedicated remote workspace

• Must be available to work during PST business hours

• Background in the insurance sector is advantageous

• Familiarity with CRM systems is preferred

• Experience in sales or client retention is a bonus

🏝️ Benefits

• Completely remote position

• Stable, long-term employment opportunity

• Supportive and friendly team environment

• Opportunities for professional development

• Competitive salary based on experience