Call Center Representative – Medical Practice

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls and direct them to the appropriate departments.

• Efficiently schedule appointments, consultations, and surgeries using Athena.

• Register new patients and enter comprehensive demographic and insurance information.

• Confirm appointments and check insurance coverage.

• Guide patients on pre-visit procedures, required paperwork, and appointment specifics.

• Take and relay messages from patients, physicians, and pharmacies.

• Coordinate scheduling for various physicians across multiple locations.

• Provide support for front office tasks and enhance overall workflow.

• Reach out to new patients with a warm welcome call.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least 2 years of experience in scheduling appointments and surgeries within a healthcare environment.

• Previous experience with insurance and EHR systems; familiarity with Athena is advantageous.

• Knowledge of medical terminology and managed care agreements.

• Exceptional verbal and written communication skills in both English and Spanish.

• Strong organizational skills and effective time management.

• Proficient in Microsoft Office applications.

• Quick and accurate data entry skills.

• Ability to manage multiple tasks while keeping a keen eye on details.

• Capacity to handle a high volume of calls and multitask effectively in a fast-paced environment.

🏝️ Benefits

• Full-time employment.

• Remote work options available for employees based in Florida.