Call Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer incoming calls from individuals and businesses during FEMA surge disaster operations

• Accurately perform data entry while managing calls

• Offer relevant referrals and respond to follow-up inquiries from survivors

• Complete training provided by SOSi to obtain necessary certifications

⛳️ Requirements

• Must be a US Citizen or Legal Permanent Resident

• Must reside in the US or one of its territories

• Successfully complete the DHS Employment Eligibility Verification (E-Verify) program

• Pass a US Government Background Check

• Proficient in both English and Spanish

• 1-2 years of relevant work experience

• Basic data entry capabilities

• Strong written and verbal communication abilities

• Capable of working independently or collaboratively within a team

🏝️ Benefits

• Day Zero Training provided

• Customer Registration Intake Training offered

• Helpline Training included

• Reliable internet connection required

• Flexible work-from-home options available