Business Travel Consultant, Hebrew

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional travel assistance via chat, phone, and email.

• Keep informed on suppliers, destinations, and relevant systems.

• Swiftly evaluate customer requirements, urgency, and preferences.

• Precisely manage bookings for hotels, flights, cars, and rail services.

• Assist customers in utilizing self-service features on the Navan platform and app.

• Respond swiftly, adhering to SLA expectations.

• Comply with company and customer policies, ensuring global standards are met.

• Provide stakeholders with insights on goal progress and essential processes.

• Engage in team discussions regarding products, suppliers, and industry developments.

• Stay updated on best practices within the travel industry.

• Maintain attendance, complete all assigned training, and achieve performance benchmarks.

• Contribute to Navan's mission of making travel effortless and empowering for travelers.

⛳️ Requirements

• Over 5 years of experience as a Travel Consultant with expertise in air, rail, and hotel bookings.

• At least 3 years of experience with GDS (Sabre, Amadeus, or Galileo) – all are required.

• Fluency in both English and Hebrew – mandatory proficiency in both languages.

• Experience in contact center or customer service roles.

• Proficient in using Gmail, Zendesk, Slack, and Salesforce.

• Willingness to work rotating shifts, Monday to Friday, between 7 AM and 11 PM.

• Strong ability to multitask, address urgent issues promptly, and work independently to resolve problems.

• Empathetic, professional, and possess excellent verbal and written communication skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible working arrangements and supportive team culture.