Business Travel Consultant – Brazilian-Portuguese, Late Shifts

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver travel assistance through chat, phone calls, and emails

• Keep informed about suppliers, destinations, and relevant systems

• Evaluate customer needs, urgency, and preferences

• Manage bookings for hotels, flights, cars, and rail services

• Assist customers in utilizing self-service options on the Navan platform and app

• Respond swiftly while adhering to SLA expectations

• Comply with company and customer policies, ensuring global adherence

• Provide stakeholders with updates on goal progress and key processes

• Engage in team meetings focused on products, suppliers, and updates in the industry

• Remain updated on best practices within the travel industry

• Maintain regular attendance, complete designated training, and achieve performance metrics

• Offer insights to product, design, and engineering teams to enhance customer-facing and internal platforms

⛳️ Requirements

• Minimum of 3 years of experience as a Travel Consultant handling air, rail, and hotel bookings

• 1 to 3+ years of experience with GDS (Sabre, Amadeus, or Galileo) – Essential

• Full professional proficiency in English and Brazilian Portuguese (PT-BR) – Essential

• Possession of a valid CPF (Cadastro de Pessoas Físicas)

• Experience in contact center or customer service roles

• Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce, or similar platforms

• Willingness to work rotating shifts, Monday to Friday, between 12pm and 2am (including late and night shifts)

• Capability to multitask, swiftly address urgent issues, and work independently to troubleshoot problems

• Empathetic, professional, and possesses strong verbal and written communication skills

🏝️ Benefits

• Comprehensive training and development opportunities

• Competitive salary and performance-based incentives

• Flexible working hours and remote work options

• Health and wellness programs

• Engaging team culture and collaborative environment