Business Systems Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and sustain the product strategy and roadmap for essential business systems

• Balance strategic projects with operational enhancements and technical debt

• Prioritize the backlog in collaboration with business and engineering stakeholders, and communicate tradeoff choices

• Design and oversee the Plan and Commit process in partnership with business stakeholders

• Identify and outline new product opportunities through engagement with key stakeholders

• Convert multi-year business objectives into phased roadmap initiatives with defined success metrics

• Lead requirements gathering sessions and create epics, user stories, and acceptance criteria

• Collaborate with Business Systems engineering throughout discovery, design, testing, release, and adoption phases

• Manage dependencies and sequencing across cross-functional workstreams, highlight risks, and keep stakeholders updated

• Establish and oversee hypercare programs for significant system go-lives

• Develop and enhance Business Systems Product Management competencies within the BT organization

• Act as the main product point of contact for significant business stakeholders

• Collaborate with the GTM Product Manager on shared Salesforce decisions, overlapping workflows, and cross-functional initiatives

• Facilitate alignment among stakeholders with competing priorities and drive documented decisions

• Represent business product needs in planning forums, architecture reviews, and steering committee discussions

• Communicate roadmap status, delivery updates, and tradeoff decisions to stakeholders, including Directors and VPs

• Define and monitor success metrics for features delivered

• Regularly report progress and outcomes to leadership

• Collaborate on feature rollout, change management, and adoption of delivered features

• Report to the Senior Manager, BT Product Management and collaborate with engineering managers, business systems architects, and stakeholders across Legal, Risk, Compliance, Finance, and Service Operations

⛳️ Requirements

• Over 5 years of product management experience, preferably in business systems, enterprise platforms, or internal tools

• Experience collaborating with Legal, Risk, Compliance, or Finance teams as primary stakeholders, understanding their workflows, priorities, and regulatory context

• Familiarity with Salesforce as a business platform; experience with Service Cloud, compliance workflows, or case management is advantageous

• Knowledge of contract lifecycle management tools such as Ironclad or similar

• Understanding of ERP systems such as Intacct or similar

• Strong skills in requirements gathering and documentation

• Capability to transform ambiguous business needs into clear, actionable engineering tasks

• Proven ability to own and prioritize a roadmap across multiple stakeholder groups and drive execution from concept to delivery

• Strong stakeholder management abilities

• Capacity to operate in a cross-functional, fast-paced environment with shared platforms and overlapping workstreams

• Excellent written and verbal communication skills

• Demonstrated experience managing complex, multi-phase projects in Agile settings

• Experience in fintech, payments, or regulated B2B SaaS environments is a plus

• Familiarity with KYC/KYB, sanctions screening, or financial compliance workflows is a plus

• Experience with Workato or other iPaaS platforms is a plus

• Familiarity with Snowflake or similar data platforms is a plus

• Experience working on platforms shared across multiple business domains is a plus

• Must reside in Ontario or British Columbia, Canada

• Must be legally authorized to work in the country

🏝️ Benefits

• Annual bonuses for eligible employees

• Multiple health insurance options

• Flexible vacation time

• Retirement savings program with company contribution

• Equity in a publicly-traded company

• Monthly stipend to support the remote work model

• Annual “development dollars” for personal growth and development

• Family-forming benefits

• Up to 20 weeks of Parental Leave

• Flexible First working environment, allowing work from home or at a company office