Business Systems – Operations Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• Define the roadmap for Salesforce and business systems.

• Convert business requirements into process designs, automation, dashboards, integrations, and enhanced operational methods.

• Link systems and teams across Sales, Marketing, Controlling, Support, Product, and other departments.

• Minimize manual tasks, enhance workflows, and bolster governance.

• Enhance data quality, ensure reporting consistency, and deliver decision-ready insights.

• Drive cross-functional projects through influence and collaboration.

• Discover opportunities for AI and automation while maintaining suitable governance.

• Facilitate tool and process adoption through effective communication, training, and change management.

• Engage with stakeholders, technology partners, and colleagues across various functions on an international scale.

• Travel internationally around 15–25% for stakeholder engagement, project execution, and training purposes.

⛳️ Requirements

• Extensive experience with Salesforce Sales Cloud.

• Proven track record in delivering CRM implementations, global rollouts, optimization initiatives, or intricate business-system transformations.

• Background in Sales Operations, Commercial Excellence, CRM, Business Systems, Salesforce, or Business Transformation.

• Capability to shift between strategic thinking and practical problem-solving.

• Proficient in working across various functions, countries, and organizational tiers.

• Skillful in building relationships and influencing without formal authority.

• Adept at converting complex subjects into clear priorities and actionable steps.

• Possess a structured, analytical, pragmatic, and inquisitive mindset.

• Enthusiastic about data, automation, and AI technologies.

• Confident in communicating effectively in English.

• Proficiency in additional European languages is a plus.

🏝️ Benefits

• Flexible remote work options.

• International travel of approximately 15–25%.