Business Systems Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct systems analysis while providing support and guidance to end-users for company applications and administrative systems.

• Act as a liaison among internal business personnel, IT technical teams, and vendors to assess business needs and implement system solutions.

• Collect, research, analyze, and confirm business requirements, objectives, and opportunities.

• Communicate requirements to development teams through specifications, statements of work, project plans, and other documentation.

• Convert business requirements into IT-based solutions.

• Coordinate development tasks and system configuration with vendors, IT developers, architects, and technical experts.

• Test system configurations, performance, functionality, processes, and user acceptance.

• Offer end-user support and guidance regarding application functionality and capabilities.

• Conduct root cause analysis and propose solutions for application and systems issues.

• Escalate and resolve complex problems while delivering system enhancements.

• Manage project activities, including requirements gathering, configuration, testing, training, and go-live support.

• Maintain project documentation and provide status updates.

• Create user documentation and training materials while facilitating training sessions.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor's Degree in a related field or equivalent experience for the Business Systems Analyst II position.

• Bachelor's degree in a related field, equivalent work experience, or demonstrated competence for the Senior Business Systems Analyst role.

• 2–4 years of programming, systems analysis, or business analysis experience for Business Systems Analyst II.

• 4–6 years of programming, systems analysis, or business analysis experience for the Senior Business Systems Analyst position.

• Strong knowledge of business systems analysis tools, processes, methodologies, and standards for gathering, analyzing, and documenting requirements.

• Understanding of application design and system configuration.

• Familiarity with project management methodologies.

• Basic SQL knowledge for data extraction, analysis, and troubleshooting.

• Advanced problem-solving and analytical skills.

• Excellent written and verbal communication skills along with effective meeting facilitation abilities.

• Capability to convey complex and detailed technical information.

• Strong organizational skills and the ability to work independently.

• Ability to develop skills across various technical environments and comprehend business processes.

• Proficiency in building relationships and collaborating with internal partners and vendors.

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Preferred qualifications: LOMA courses; Master’s degree; experience in process mapping/documentation; analytical and problem-solving experience; enterprise application configuration; insurance knowledge; programming or SQL experience.

🏝️ Benefits

• Exceptional and affordable benefits package.

• Paid time off provided at the date of hire.

• 11 paid holidays annually.

• 401(k) plan with up to 6% match; fully vested from day one.

• Remote work opportunities with company-provided equipment.

• Team-oriented and collaborative work environment.

• Opportunities for career advancement.

• Tuition reimbursement program.

• Employee Assistance Program.

• Inclusion Council and Employee Resource Groups.

• Recharge Days and Volunteer Time Off.

• Annual incentive plan based on both company and individual performance.

• Opportunities for personal and professional development.