Business System Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with product owners, product managers, business stakeholders, and subject matter experts (SMEs) to gather, analyze, validate, and document both functional and non-functional requirements, business rules, product specifications, and acceptance criteria.

• Convert product goals and business needs into concise, actionable user stories, acceptance criteria, comprehensive documentation, and technical specifications ready for Agile delivery teams.

• Examine intricate business and technical challenges, existing system logic, dependencies, and potential opportunities to enhance product results, operational efficiency, and user or stakeholder experiences.

• Assist product teams in defining the scope, organizing work sequences, and clarifying requirements based on user demands, business value, system dependencies, current architecture, and enterprise technology direction.

• Conduct impact assessments for proposed product modifications to evaluate system dependencies, risks, effort estimates, and traceability requirements that inform prioritization, backlog refinement, and planning for delivery.

• Utilize SQL skills to link business data elements to backend data sources for precise querying, validation, and source-to-target mapping.

• Develop and maintain concise documentation that supports product decisions, Agile delivery, system comprehension, and subsequent development or testing efforts; review and provide feedback on vendor designs and deliverables.

• Serve as a bridge between product, business, engineering, architecture, and QA teams to clarify requirements, address inquiries, assist with backlog refinement, and ensure a mutual understanding of business value, technical scope, and acceptance criteria.

• Support Agile delivery teams throughout the processes of discovery, sprint planning, development, testing, defect triage, user acceptance testing (UAT), release readiness, and post-release validation activities.

• Ensure that product requirements, backlog items, and delivery artifacts comply with BCBSRI policies, standards, and regulatory/compliance mandates, including HIPAA, CMS, and BCBSA.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; or a comparable combination of education and relevant work experience.

• Three to five years of experience in business analysis, systems analysis, or product delivery, collaborating with business and product teams to define, refine, and document requirements for technology solutions.

• Experience in the healthcare payer or health insurance sector.

• Familiarity with Facets or other healthcare payer adjudication systems.

• Experience with cloud-based platform integrations (Azure, Google Cloud, and Salesforce).

• Background in supporting Agile product delivery, including backlog refinement, user story creation, acceptance criteria development, sprint planning, and collaboration with product owners and cross-functional delivery teams.

• CCBA, CBAP, or PMI-PBA certification, or knowledge of BABOK / IIBA standards.

• Understanding of regulatory and compliance requirements pertinent to healthcare (HIPAA, CMS, BCBSA, SOC1/SOC2).

• Proficient in eliciting, analyzing, and documenting business, user, and product requirements, including process flows, user stories, use cases, acceptance criteria, and conceptual data diagrams.

• Strong hands-on SQL skills for data mapping, querying, and validation across systems.

• Knowledge of requirements engineering, traceability matrices, and requirements management tools and techniques.

• Familiarity with Agile delivery practices, software development lifecycles (SDLC), API and batch integration concepts, and modern web-based/client-server application design.

• Capability to produce clear technical documentation and convey complex technical concepts to both technical and non-technical audiences.

• Experience in creating and validating Agile delivery artifacts and documentation for downstream teams, including developers, QA, deployment, operations, and product stakeholders.

• Expertise in business process modeling and diagramming tools (e.g., Microsoft Visio) and proficiency in the Microsoft Office suite.

• Strong analytical, critical thinking, and problem-solving abilities, along with solid business acumen and political savvy.

• Excellent written and verbal communication, facilitation, and negotiation skills.

• Ability to work effectively with a diverse range of individuals in both individual and group settings.

• Strong organizational and time management skills, with the ability to prioritize, adapt to shifting deadlines, and manage a varied, deadline-driven workflow.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment and supportive company culture.