Business Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with leadership teams to promote alignment, accountability, and the execution of strategic objectives.

• Act as a strategic partner to senior leaders by anticipating their needs, shaping agendas, highlighting decisions, and ensuring that priorities and commitments are advanced.

• Oversee and assist with small to medium-sized projects, managing timelines, stakeholders, risks, and deliverables effectively.

• Convert strategy into operational rhythms, project plans, intake processes, dashboards, and accountability tools.

• Transform unclear requests into actionable plans, solutions, and recommendations.

• Facilitate leadership meetings and initiatives by organizing agendas, action items, communications, documentation, and follow-up.

• Organize and lead leadership meetings, town halls, onsite gatherings, and cross-functional working sessions.

• Assess business processes, data, and metrics to pinpoint improvement opportunities and aid in decision-making.

• Create project plans, dashboards, presentations, business communications, and tools that promote visibility, collaboration, and operational efficiency.

• Assist in designing and refining workflows and intake processes utilizing Smartsheet, Unity, and Microsoft 365.

• Utilize Microsoft Copilot and other AI-driven tools to enhance productivity, streamline workflows, improve project delivery, and identify process enhancements.

• Foster partnerships across People & Culture and the wider ministry while driving innovation, continuous improvement, and service excellence.

• Maintain a personal relationship with Jesus Christ, serve as a Christ-like witness, and support Compassion's ministry through prayer.

• Advocate for children and uphold Compassion's dedication to child protection and dignity.

• Engage with and exemplify Compassion's core Cultural Behaviors.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Communications, Human Resources, Project Management, Organizational Leadership, or a related field; or equivalent combination of education, training, and experience.

• A minimum of three years of relevant experience in business operations, project coordination, communications, administrative support, program management, or a related area.

• Proven experience in managing projects and juggling multiple priorities, deadlines, and stakeholders concurrently.

• Established ability to transform vague or incomplete information into practical, actionable solutions.

• Documented experience facilitating leadership and cross-functional discussions, clarifying decisions, and ensuring follow-through on commitments.

• Capability to balance everyday support with higher-value strategic tasks and make sound priority recommendations amidst competing demands.

• Experience in enhancing workflows, intake processes, or operating rhythms through technology and project-management tools.

• Strong critical thinking, problem-solving, and organizational skills, demonstrating a high level of initiative and ownership.

• Experience supporting leaders, leadership teams, or executive-level stakeholders in a professional setting.

• Excellent written and verbal communication skills, including experience in preparing presentations, meeting materials, reports, and business communications.

• Proficiency in Microsoft 365 applications such as Excel, Word, PowerPoint, Teams, Outlook, Copilot, and related collaboration tools.

• Familiarity with project management platforms like Smartsheet, Planner, Asana, Monday.com, Jira, or similar tools is preferred.

• Ability to analyze data, establish meaningful metrics, and maintain dashboards or reporting tools to support decision-making.

• Strong attention to detail while maintaining focus on broader strategic goals.

• Experience in developing, managing, and monitoring budgets, including forecasting expenses, tracking spending, and identifying risks or necessary adjustments to remain within budget.

• Demonstrated adaptability, learning agility, resilience, and openness to feedback.

• PMP, CAPM, Agile, or other project management certifications are preferred but not mandatory.

• Basic web page design or digital content management experience is preferred.

• Must be willing to travel up to four times per year.

• Must maintain a personal relationship with Jesus Christ, serve as a Christ-like witness, and faithfully support Compassion's ministry through prayer.

• Must advocate for children and uphold Compassion's commitment to child protection and dignity.

• Must engage with and exemplify Compassion's core Cultural Behaviors.

🏝️ Benefits

• Generous paid time off.

• 10% contribution to a 403(b) retirement plan.

• Comprehensive healthcare coverage.

• Regular chapel services.

• Prayer groups.

• Department devotionals.

• Mission-driven work supporting Compassion's ministry.