Business Support and Operations Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the project management ecosystem (Trello/Asana/Notion).

• Supervise onboarding, scheduling, and client-matching processes for over 60 self-employed coaches.

• Handle multiple executive and departmental inboxes, prioritizing and addressing complex inquiries.

• Safeguard the organization’s five-star rating by managing escalations with empathy and efficiency.

• Proactively implement AI and automation tools (ChatGPT, Claude, Zapier, Make) to enhance team productivity.

⛳️ Requirements

• Minimum of 4 years of experience in operations within a service-oriented, tech-enabled business (SaaS, marketplace, or agency).

• Demonstrated success in managing freelancers, contractors, or remote teams.

• Outstanding written English skills—clear, professional, and warm.

• Highly alert and composed under pressure; capable of resolving issues effectively.

• Strong attention to detail, ability to multitask, and thrive in a fast-paced environment.

• Daily usage of AI tools (Claude, ChatGPT) is required.

• Expert knowledge of Trello (or similar tools like ClickUp/Notion).

• Hands-on experience with Zapier, Make, and Large Language Models (LLMs).

• Proficiency in Gmail/Google Workspace and CRM management.

• Capability to swiftly learn and optimize a custom tech platform.

🏝️ Benefits

• High-trust environment with direct access to the Founder.

• Contribute to a mission-driven business focused on women’s wellness during peri-menopause, menopause, and beyond.

• Fully remote position with opportunities for increased hours as the business expands.