Business Services Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main point of contact for employers regarding Workforce Solutions Borderplex Industry & Workforce Support Services activities.

• Carry out employer outreach initiatives across the Borderplex service area.

• Establish and nurture relationships with employers through effective communication and workforce consultations.

• Conduct assessments of workforce needs to determine hiring demands, workforce shortages, credential requirements, and challenges.

• Address employer inquiries via customer service channels, website requests, email communications, and partner referrals.

• Assist employers in creating and updating Work In Texas accounts, including password resets and system navigation.

• Generate, review, and maintain job orders within the Work In Texas platform.

• Follow up with employers to gather any missing job order details and ensure high posting quality.

• Support recruitment initiatives, hiring events, job fairs, and workforce outreach efforts.

• Facilitate employer discovery sessions utilizing the Business Engagement & Employer Partnership Framework.

• Identify opportunities for apprenticeships, work-based learning, WEX, OJT, customized training, incumbent worker training, career pathways, layoff aversion, and Rapid Response.

• Align workforce resources with employer hiring requirements and coordinate candidate referrals.

• Collaborate with Employment Services personnel, workforce contractors, educational institutions, apprenticeship sponsors, and workforce partners.

• Monitor hiring outcomes, referral activities, and follow-up actions with employers.

• Document services provided to employers, workforce opportunities, referrals, job order activities, hiring events, apprenticeship opportunities, WEX, OJT, and other workforce solution activities within WSB-approved systems.

• Ensure timely and accurate documentation supporting contract performance and accountability.

• Engage in Workforce System Coordination Meetings, employer engagement activities, and discussions on workforce intelligence.

• Employ Extreme Customer Service principles in interactions with employers and partners.

• Perform additional duties and special projects as assigned.

• Assist with Board-directed initiatives, gather workforce intelligence, and support workforce system coordination activities as necessary.

⛳️ Requirements

• A bachelor's degree in Business, Workforce Development, Human Resources, Marketing, Public Administration, Economic Development, Education, Human Services, or a related field, or equivalent experience.

• At least three years of experience in business services, employer engagement, workforce development, recruitment, human resources, staffing, sales, economic development, or similar employer-facing roles.

• Excellent relationship-building abilities.

• Proficient in conducting employer outreach and consultations.

• Familiarity with CRM or workforce system platforms.

• Strong verbal and written communication skills.

• Experience in event coordination and recruitment.

• Capability to manage multiple employer relationships and priorities simultaneously.

• High level of technological proficiency, including experience with workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and emerging AI-enabled platforms in a paperless setting.

• Successful completion of a basic IT skills assessment.

• A valid driver's license and acceptable vehicle insurance.

• Prior experience working with the Work In Texas system is preferred.

🏝️ Benefits

• Health, dental, life, and disability insurance.

• Paid time off.

• Paid holidays.

• 401(k) retirement plan.

• Flexible spending accounts.

• Tuition assistance.