Business Retention Representative – RBAR

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Develop and renew contracts while managing a portfolio of existing business customers who subscribe to voice and broadband services.

• Engage with small and medium-sized enterprises that are considering disconnection of services.

• Showcase the advantages of Cable One services and suggest offerings that align better with customer requirements.

• Address and resolve issues raised by current customers.

• Utilize problem-solving strategies to retain customers who are looking to reduce or terminate their services.

• Interact with existing customers to assist them in renewing their contracts.

• Follow up with subscribers to clarify any inquiries or to confirm support provided.

• Identify the causes of customer dissatisfaction and ensure timely resolutions.

• Promote Sparklight digital, high-speed data, and phone products to current business clients.

• Work collaboratively with other Sparklight departments to address customer inquiries and resolve issues.

• Perform various additional duties to uphold the company's mission, brand principles, and organizational values.

⛳️ Requirements

• High school diploma or general education degree (GED); or three to six months of related experience and/or training; or an equivalent combination of education and experience.

• An Associate’s degree (A.A.) is preferred.

• Previous experience in telecommunications is preferred.

• Prior sales experience is required.

• Ability to work both independently and as part of a team.

• Detail-oriented with a proactive approach.

• Capability to remain calm and patient when dealing with frustrated customers.

• Confidence to persistently and professionally sell services even after a customer declines an offer.

• Strong problem-solving skills.

• Successful completion of a background check, drug screening, and reference check is mandatory prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your start date!

• Life insurance for self, spouse, and children.

• Paid time off that includes vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match (matching program starts after one year of service, up to 5% of eligible compensation).

• Group Legal plan that includes Identity Theft Protection.

• Tuition reimbursement of up to $5,250 in the first year.

• Up to seventy-five dollars monthly contribution towards cable and internet services.

• Annual community support initiatives benefiting various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement within the company.

• A collaborative work environment.