Business Program Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead and facilitate the commercial uptake of Guesty Agent Hub by pinpointing high-potential clients and managing upsell opportunities to ensure conversion.

• Propel the adoption and sales of Guesty’s premium offerings and add-on solutions within the current customer base.

• Identify promising customers and craft targeted outreach strategies.

• Execute outbound efforts including cold calls, email campaigns, and follow-ups, while also managing incoming leads.

• Oversee the sales process from initial engagement and qualification to demonstrations, pricing discussions, negotiations, and closing deals.

• Organize and prioritize the sales pipeline to meet monthly sales objectives.

• Suggest pertinent solutions based on customer requirements and measurable business outcomes.

• Raise awareness through webinars, group demonstrations, customer campaigns, and one-on-one consultations.

• Conduct product demonstrations and tailored consultations for property managers.

• Inform customers about product features, use cases, and industry best practices.

• Keep abreast of Guesty’s product offerings, industry developments, pricing, and revenue management techniques.

• Collaborate with Customer Success Managers (CSMs) to identify opportunities, prioritize accounts, and convert prospects into revenue.

• Work together with Sales, Marketing, Product, and Community teams on campaigns, webinars, and go-to-market initiatives.

• Engage in pipeline reviews and align on sales strategies and subsequent steps.

• Provide product feedback, customer insights, and go-to-market suggestions.

• Maintain precise records of pipeline activities and customer interactions in Salesforce.

• Assist in pricing discussions and generate quotes in accordance with pricing guidelines.

• Ensure proper pricing classification and documentation prior to deal closures.

• Manage product upgrades, cross-sell initiatives, and transitions between add-on solutions.

⛳️ Requirements

• A minimum of 2 years of experience in Sales, Business Development, Customer Success, Account Management, or another client-facing commercial position.

• Previous experience in SaaS sales or selling software solutions is highly advantageous.

• Proven ability to identify commercial opportunities, drive upsells, and influence buying decisions.

• Strong communication and interpersonal skills, capable of building relationships and effectively engaging customers.

• Experience in delivering product demonstrations, customer consultations, webinars, or presentations.

• A proactive self-starter mentality with the capability to independently generate opportunities and manage a sales pipeline.

• Results-driven, with a strong commercial awareness and enthusiasm for meeting sales targets.

• Familiarity with Salesforce or other CRM platforms.

• Excellent verbal and written communication abilities in English.

• Knowledge of the short-term rental, vacation rental, or hospitality sectors.

• Understanding of pricing strategies, revenue management, or property management software.

• Experience in promoting product adoption through customer education, webinars, or targeted campaigns.

🏝️ Benefits

• Equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.