Business Process Consultant – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify business requirements aligning with the best practices of the ServiceNow platform.

• Facilitate workshops focused on processes and best practices within the ServiceNow framework.

• Create user stories and organize sprints utilizing the Scrum methodology.

• Oversee the development, integrated testing, and functional testing of client solutions on the ServiceNow platform.

• Work on projects for leading firms across various industries.

⛳️ Requirements

• Proven experience in implementing ServiceNow in any of the following modules: ITSM, CSM, HRSM, SOM, ITBM, S2P, ITOM, IRM, or SecOps.

• Demonstrated experience in leading solution platform implementations.

• Familiarity with Agile methodologies, especially Scrum.

• Excellent communication and interpersonal skills, with the capability to engage effectively at different organizational levels.

• Experience in delivering presentations and conducting workshops.

• Possession of at least one of the following certifications: CSA and CIS in one or more of the modules mentioned above.

• Advanced proficiency in Spanish is an advantage.

• Fluency in English is desirable.

• A postgraduate degree or MBA is a plus.

🏝️ Benefits

• Flexible Benefits: Meal vouchers / food allowance.

• SulAmérica health insurance — fully covered by the employer with no co-pay.

• SulAmérica dental plan — entirely funded by the employer.

• Home office allowance.

• Life insurance coverage.

• Childcare assistance provided.

• Profit-sharing program (PPR) available.

• Quality of Life and Well-being initiatives: Wellhub (Gympass).

• Digital urgent care services: 24/7 telemedicine, with appointments available in as little as 20 minutes.

• Telehealth consultations with medical specialists.

• Chronic Care Management: personalized, multidisciplinary support offered.

• Maternity Program: comprehensive support throughout pregnancy from qualified professionals.

• Nutrition Program: assistance for employees aiming for healthier eating habits, including consultations with nutritionists.

• Social Support: access to social workers, along with legal and financial guidance.

• Emotional Health services: checkups, psychotherapy, and a center for emergency and crisis support.

• Benefits Club — Education and Career: partnerships with training providers, universities, and language schools.

• Shark Academy: ongoing training opportunities and fully funded certifications.

• #sharkteam: a platform for sharing experiences and knowledge with a team recognized as a market leader.

• Aoop Lovers: a gamification program where points can be redeemed for prizes.