Business Operations Specialist – DOT FTA, PRISM

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Deliver support services for the contract writing system that lead to the following results: prompt and precise administration of FTA’s PRISM contract writing system, encompassing user access setup, routing configuration, license management, and system updates in collaboration with the ESC Help Desk.

• Provide effective Tier 1 user support for PRISM-related concerns, ensuring that FTA staff and acquisition personnel receive timely assistance and resolutions before issues are escalated to ESC through the CSP.

• Conduct high-quality training and onboarding for new PRISM users and stakeholders, which includes the provision of new-hire, refresher, and targeted training aligned with FTA acquisition processes.

• Offer comprehensive acquisition data reporting and support, which involves the creation and distribution of recurring and ad hoc reports using PRISM and Delphi data to facilitate internal tracking, compliance, and transparency requirements.

• Ensure the accuracy and integrity of acquisition records, including support for monthly FPDS reconciliation and consistent documentation of processes and outputs.

⛳️ Requirements

• A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a higher degree, with a minimum of 5 years of relevant experience and expertise.

• Proficient in data tracking and reporting tools, and/or contract reporting processes.

• Experienced in supporting program management functions within a technical or operational setting.

• Proven experience collaborating with multidisciplinary teams to support complex programs.

• Excellent oral and written communication skills to effectively assist customers.

• Experience in preparing reports for distribution to both internal and external stakeholders.

• Familiarity with the following tools and technologies: Microsoft Office Suite (Word, PowerPoint, Excel) and Google Suite (Docs, Sheets, Slides, Drive).

🏝️ Benefits

• Comprehensive medical.

• Dental.

• 401k with a guaranteed match.