Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain both regular and one-off operational reports, crafting polished presentations that convert business activities into clear, decision-ready insights for senior leadership.

• Assist in initiatives aimed at enhancing margins and operational efficiencies, such as process redesign, workflow automation, and cost/efficiency analysis, collaborating with teams throughout the organization.

• Contribute to cross-functional projects and autonomously manage smaller projects and ad-hoc analyses as business priorities evolve.

• Facilitate process improvement and reporting automation efforts that transition manual workflows to modern, AI-enhanced tools, including agentic workflows that minimize hands-on reporting tasks.

• Oversee and report on operational metrics—such as quota attainment, SLA performance, and related measures—that inform Sales and functional compensation plans, ensuring accuracy and consistent application.

• Serve as the liaison between Finance and Functional leadership—Sales, Customer Success, Support, and others—to align on objectives, identify issues early, and drive collaborative initiatives to fruition.

• Collaborate with various teams across the organization to ensure seamless data integration from operational platforms (Jira, Zendesk) and Sales and Finance back-office systems into reporting, addressing discrepancies before they impact the data.

⛳️ Requirements

• A minimum of 3 years of experience in business operations, FP&A, revenue operations, or a similar analytical/operational role, preferably within a high-growth SaaS environment.

• Proficient in reporting and analysis, capable of transforming raw operational data from various systems into clear, actionable insights for leadership.

• Hands-on experience participating in cross-functional projects and ad-hoc initiatives, with an increasing capacity to independently manage smaller projects.

• Experience in creating leadership-level reports and presentations, effectively translating operational and financial data into materials that facilitate decision-making.

• Familiarity with operational and support platforms (Jira, Zendesk, or equivalent) and Sales and Finance back-office systems (e.g., Salesforce, HubSpot, NetSuite, QuickBooks) sufficient to extract, interpret, and reconcile data across systems.

• Advanced proficiency in Excel is required.

• AI-forward and focused on process improvement, with a proven history of utilizing AI and automation tools—including agentic workflows—to automate manual reporting and optimize operations.

• Demonstrated ability to create SOPs and introduce structure, accuracy, and automation to manual operational and financial processes.

• Comfortable managing an operational metric end-to-end and influencing its direction, including metrics that inform compensation plans (e.g., quota attainment, SLA performance).

• Strong judgment regarding prioritization and escalation; adept at coordinating with contractors or support staff as necessary.

• Exceptional organizational abilities and meticulous attention to detail.

• Excellent written and verbal communication skills; capable of engaging credibly with Finance leadership and Functional leaders throughout the organization.

• Proactive in problem-solving, comfortable in fast-paced, high-growth environments.

🏝️ Benefits

• Competitive compensation based on experience.

• Paid Time Off and company holidays.

• Comprehensive health, dental, and vision benefits.

• Short-term and long-term disability insurance.

• 401k plan with matching company contributions.

• Real ownership and impact within a rapidly growing health tech company.