Business Operations Analyst II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create, enhance, and maintain interactive dashboards and reports using Tableau.

• Perform data analysis to uncover trends, patterns, performance drivers, and opportunities for operational improvements.

• Convert business inquiries into analytical methodologies that support decision-making processes.

• Ensure the accuracy and consistency of data across reporting platforms.

• Spearhead the strategic development of AI and Copilot within the Division.

• Optimize and automate recurring data processes for efficiency.

• Construct and refine data pipelines using Alteryx, Tableau Prep, SQL, Excel, or other data integration tools.

• Maintain data integrity through thorough quality checks, documentation, and adherence to governance practices.

• Keep data dictionaries, definitions, and reporting standards up to date.

• Produce both recurring and ad hoc performance reports.

• Analyze and convey insights effectively to both technical and non-technical audiences.

• Assist in the creation, tracking, and enhancement of KPIs.

• Offer analytical support for business cases, forecasting models, and initiatives aimed at process improvement.

• Collaborate with operational leaders and stakeholders to develop analytics solutions.

• Act as a subject matter expert on Tableau and best practices for reporting.

• Deliver training or documentation regarding dashboards, data definitions, and insights.

⛳️ Requirements

• Bachelor’s Degree.

• Over 3 years of experience in business analysis, operations analytics, or a similar role.

• Proficient in Tableau and Power BI, including best practices for dashboard development and visualization.

• Familiarity with Alteryx, Tableau Prep, Power BI, Salesforce, SQL, advanced Excel, Power Query, Python, or comparable tools.

• Strong analytical, critical thinking, and problem-solving abilities.

• Capability to distill complex data into clear, actionable insights.

• High attention to detail, accuracy, and data quality.

• Skill in managing multiple priorities and delivering high-quality work within set deadlines.

• Excellent communication skills with stakeholders across all levels.

• Advanced skills in Microsoft Office, including Outlook, Excel, and PowerPoint.

• Quick to learn relevant tools such as Alteryx and SQL Server.

• Ability to foster collaborative relationships.

• Capacity to work independently in a dynamic environment.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Bonus and/or commissions under the applicable variable compensation plan.