Business Operations Analyst II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting our Customer Experience team

• Working closely with various cross-functional teams

• Creating operational rhythms and reporting processes

• Conducting analytics and providing insights

• Leading strategic initiatives

• Monitoring KPIs and developing reporting frameworks

• Maintaining data integrity and cleanliness

⛳️ Requirements

• Background in business operations, analytics, program management, or similar fields

• Direct experience in supporting Customer Success and/or Customer Support functions within a B2B setting is advantageous

• Strong analytical capabilities with advanced Excel skills (including pivot tables, complex formulas, and data analysis)

• Proficient in PowerPoint, able to create presentations suitable for executives

• Familiarity with CRM platforms, especially Salesforce and ServiceNow

• Established project management skills

• Exceptional communication abilities

• Proven track record of establishing structure in uncertain environments

• Expertise in change management

• Bachelor's degree in Business, Analytics, Communications, or a related discipline (or equivalent practical experience)

🏝️ Benefits

• Highly competitive salary

• Comprehensive benefits and rewards programs

• A vibrant, people-oriented work culture

• Emphasis on work/life balance

• Access to employee resource groups

• Opportunities for social events to enhance interaction and camaraderie