Business Management and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the product and accounting specialist for clients utilizing Pennylane as their financial management and accounting software.

• Function as a bridge between business owners, in-house accountants, and accounting firms.

• Engage with users on a daily basis to comprehend the challenges they are facing.

• Investigate problems and offer solutions or answers.

• Elevate issues to technical teams when required.

• Assist in-house accountants and accounting firms in migrating their data into Pennylane.

• Dedicate the first three months to learning about the product, the company, its vision, and its various departments.

• Receive, assess, and manage accounting-related inquiries.

• Ensure follow-up on requests until complete ticket resolution is achieved.

• Handle progressively complex customer inquiries.

• Develop and revise customer support documentation.

• Share accounting expertise and practical experience with team members.

• Communicate well-structured customer feedback to the Product teams.

• Identify opportunities for enhancing efficiency.

• Spearhead projects that contribute to the team's growth and improvement.

⛳️ Requirements

• Possession of an accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master's degree in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm.

• Ideally, experience covering at least three tax-year-end periods.

• Direct experience collaborating with business owners is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capacity to independently resolve issues and find solutions.

• Familiarity with Pennylane is a plus.

• Professional working proficiency in English.

• Excellent written communication and instructional skills.

• Ability to comprehend and address customer needs while delivering outstanding service.

• Capability to work autonomously as well as collaboratively within a team.

• Adaptability to swift changes in the product.

• Enthusiasm for learning and keeping abreast of product advancements.

• Must possess the right to work in France; Pennylane does not currently provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, on top of 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to assist with working from home or in a coworking space.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Tech Days every three months for remote employees.

• An annual company retreat.

• A welcoming, supportive work environment that promotes personal and professional development.