Business Management and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject matter and platform expert for clients utilizing Pennylane.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or answers and escalate concerns to technical teams as needed.

• Assist in-house accountants and accounting firms with data imports into Pennylane and support their migration processes.

• Continuously enhance knowledge about the product, the organization, and its various departments.

• Receive and assess accounting-related inquiries.

• Monitor requests until complete ticket resolution is achieved.

• Manage customer inquiries of increasing complexity.

• Develop and revise customer-facing help documentation.

• Share accounting expertise and practical experience with team members.

• Communicate structured customer feedback to product teams.

• Identify improvement opportunities and spearhead enhancement projects.

⛳️ Requirements

• Accounting qualification such as BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management.

• A minimum of 3 years’ experience in an accounting firm, preferably with at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Capacity to work independently, autonomously solve problems, and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English, both written and spoken.

• Excellent written communication and teaching abilities.

• Capability to understand and address customer needs while delivering exceptional service.

• Ability to function both independently and collaboratively within a team.

• Adaptability to rapid product changes.

• Willingness to learn and keep abreast of product advancements.

• Must possess the right to work in France; Pennylane does not offer visa sponsorship at this time.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, on top of 5 weeks of paid leave.

• Opportunities to improve your English through Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac computer.

• Company events including Tech Days every quarter and an annual off-site gathering.

• A highly flexible remote work culture.