Business Development Team Lead

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead, coach, mentor, and oversee a team of Business Development Representatives (BDRs) and cold callers.

• Monitor daily activity levels, including calls, emails, and other outbound prospecting initiatives.

• Ensure BDRs adhere to established sales processes, scripts, and best practices consistently.

• Track team performance against key metrics such as calls made, conversations conducted, appointments scheduled, and conversion rates.

• Conduct regular monitoring of calls, quality assessments, and coaching sessions.

• Inspire the team to meet individual and collective targets.

• Identify performance gaps and implement necessary performance improvement plans.

• Assist in recruiting, onboarding, and training new BDRs.

• Prepare periodic reports on team performance and offer recommendations for enhancement.

• Collaborate with management to refine outreach strategies and streamline operational processes.

⛳️ Requirements

• A minimum of 5 years of experience in outbound sales, business development, lead generation, or within a call center environment.

• At least 3 years of experience in a leadership or supervisory role.

• A proven track record of meeting appointment-setting or sales targets.

• Strong skills in coaching, leadership, and people management.

• Excellent verbal and written communication skills in English.

• Strong organizational abilities with the capacity to monitor multiple performance metrics.

• Proficient in CRM systems and Microsoft Office or Google Workspace.

• Advantageous Experience/Skills:

• Experience in the travel industry is beneficial but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Access to health and wellness programs.

• Flexible working hours and a supportive work environment.