Business Development Representative, Large Loss – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and market SERVPRO franchise services within the designated area while achieving or surpassing sales targets.

• Expand the customer base through route selling, identifying prospects, nurturing relationships, engaging in customer outreach, and follow-ups.

• Utilize SERVPRO Key Differentiators and Emergency Ready Plan resources to effectively promote services and highlight their advantages.

• Deliver clear and precise pretesting, service scopes, and job estimates to clients.

• Oversee and follow up on assigned projects to ensure that customer requirements are fulfilled.

• Manage all operations of large commercial loss projects as the main point of contact for all interested parties.

• Prepare resource mobilization based on loss specifics.

• Conduct project-site inspections with a focus on safety, business interruption needs, customer concerns, stabilization, and emergency services.

• Develop plans for safety, stabilization, business interruption, and emergency services.

• Update customers and stakeholders on progress and upcoming steps.

• Supervise assigned staff and account for all work performed and time spent.

• Create project scopes, timelines for resources, organizational charts, milestones, tasks, and work orders.

• Review the project scope with the Project Coordinator/Owner prior to submission to the client.

• Conduct daily management and end-of-day meetings to ensure project alignment.

• Guarantee that project operations are executed, documented, and communicated effectively.

• Address client needs, assess project progress, and offer solutions to challenges.

• Organize client education, marketing, entertainment, professional networking, and association events.

• Execute other duties as assigned.

⛳️ Requirements

• Educational background in Project Management, or a comparable combination of education and relevant work experience.

• Experience in property and casualty claim adjusting and/or restoration or reconstruction, particularly in commercial large loss scenarios.

• Proficient in Microsoft Office Suite applications.

• Familiarity with Xactimate and Time and Materials software is advantageous.

• Detail-oriented with a strong focus on project management.

• Outstanding oral and written communication abilities.

• Capable of presenting information effectively to individuals and groups.

• Exceptional organizational and time-management skills essential for workforce utilization and documentation.

• Advanced problem-solving capabilities for complex scheduling, demanding customer requests, and conflict resolution.

• Proficient in reading, writing, and speaking English clearly and professionally.

• IICRC Water Restoration Technician (WRT), Applied Structural Drying (ASD), and Commercial Drying Specialist certifications, or willingness to obtain them within two years of employment.

• Ability to travel frequently by car and/or airplane.

• Valid driver's license is required.

🏝️ Benefits

• Health insurance coverage.

• Paid time off for employees.

• Vision insurance options available.

• 401(k) retirement plan.

• Matching contributions for the 401(k).

• Dental insurance provided.

• Opportunities for career development.

• Commitment to community service.

• Being part of a collaborative team.

• Assurance of stability and growth within the company.