Business Development Representative

This is a fully remote position, open to applicants in Kazakhstan, +3 more countries.

📋 Description

• Develop and enhance the customer base through proactive outbound sales efforts and effective management of inbound leads.

• Identify and unlock new business prospects within acquired and assigned customer accounts.

• Establish and sustain a robust sales pipeline.

• Meet individual sales objectives, sales strategies, and performance KPIs.

• Foster long-term relationships with small and medium-sized enterprises.

• Represent Xometry in a professional manner during customer interactions.

• Communicate with customers via phone calls, emails, online meetings, and messaging platforms.

• Ensure high levels of customer satisfaction through responsive support.

• Identify opportunities for upselling and account development.

• Manage incoming customer inquiries.

• Assist with account usage, request submissions, and order placements.

• Guide customers through Xometry’s platform, products, and services.

• Follow up on opportunities throughout the sales process.

• Maintain accurate records of customer and sales data in Salesforce.

• Document customer interactions, opportunities, and follow-up activities.

• Monitor customer payments and follow up as necessary.

• Collaborate with internal teams to resolve issues and ensure a seamless customer experience.

⛳️ Requirements

• Proven initial experience in sales, business development, customer success, or account management.

• Excellent interpersonal and communication abilities.

• A commercial mindset with a strong drive to achieve sales objectives and KPIs.

• Proficiency in English for daily customer interactions and international collaboration.

• Capability to negotiate and communicate professionally across various countries and cultures.

• A technical mindset with an understanding of product and manufacturing specifics.

• High level of responsibility, flexibility, determination, and personal accountability.

• Strong social intelligence, empathy, and a customer-oriented communication style.

• Experience with CRM systems, ideally Salesforce, is advantageous.

• International experience is a plus.

• Residence in Bulgaria, Georgia, Serbia, or Kazakhstan is required.

• Must be able to work remotely within the specified hiring countries.

🏝️ Benefits

• A fixed salary complemented by an uncapped commission structure.

• The flexibility to work fully remotely.

• A corporate laptop provided.

• Access to corporate IP telephony, tools, and systems essential for effective remote work.

• Collaborate with colleagues and customers from diverse countries and industries within an English-speaking global team.

• Autonomy in developing customer relationships, managing sales prospects, and contributing to international growth.

• Opportunities to enhance sales skills and advance professionally.

• Comprehensive onboarding program offered.

• Free corporate English and German language courses available.

• Access to professional development and knowledge-sharing opportunities.

• A collaborative, trust-based work environment.

• Regular well-being initiatives organized.

• Opportunities to participate in global charity projects.

• Team meetings and company events held periodically.