Business Development Director – BPO

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement business development strategies across the United States, Europe, and Gulf regions.

• Discover, engage, and secure new clients in the healthcare, retail, and telecommunications industries.

• Develop and oversee a robust pipeline of qualified business prospects.

• Manage the entire sales process, including prospecting, client meetings, proposals, negotiations, and contract finalization.

• Establish and nurture relationships with senior decision-makers, strategic partners, and potential clients.

• Collaborate with internal teams to create customized BPO solutions, commercial proposals, and pricing structures.

• Lead, mentor, and oversee the business development team to meet both individual and organizational objectives.

• Keep accurate sales forecasts, pipeline updates, and reports on business development performance.

• Represent the organization at client meetings, conferences, industry events, and networking functions.

• Analyze market trends and pinpoint growth opportunities within the BPO and AI-enabled services sectors.

⛳️ Requirements

• At least 10 years of business development experience, with significant expertise in the BPO sector.

• Demonstrated success in acquiring new BPO clients and reaching revenue goals.

• In-depth knowledge of BPO services, solutions, and business models.

• Experience in selling BPO services to clients in the United States, Europe, and/or the Gulf region.

• Comprehensive understanding of market trends, especially the increasing influence of AI and Agentic AI in the BPO industry.

• Previous experience in leading or managing a business development or sales team.

• Exceptional communication, presentation, negotiation, and relationship management capabilities.

• Strong capacity to engage and sway senior-level stakeholders and decision-makers.

• A Bachelor’s degree in Business, Marketing, or a related field is preferred.

• A well-established network of potential clients and senior decision-makers within the target markets.

• Strong connections within the healthcare, retail, or telecommunications sectors.

• Experience in selling various BPO service lines, including customer service, technical support, HRO, or AI-enabled support services.

• Proven track record of working across international markets and managing complex enterprise sales cycles.

• A robust commercial mindset with the capability to identify, develop, and convert high-value business opportunities.

🏝️ Benefits

• Opportunity for remote work with exposure to international markets.

• Chance to take a leading role in driving business growth across the United States, Europe, and the Gulf region.

• Senior leadership role with substantial ownership of business development strategy and revenue expansion.

• Opportunity to work with innovative BPO solutions, including AI-enabled and Agentic AI support services.

• Fast-paced environment focused on growth, client acquisition, and market expansion.