Business Development Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer operational and administrative assistance to the Business Development Team and Customer Success Leadership by ensuring accurate customer information, aiding in Salesforce administration, coordinating customer data within IN-Gauge, and supporting business development initiatives that drive company growth.

• Act as the initial point of contact for prospects and clients, serving as a key resource for the Business Development Team and Customer Success Leadership.

• Maintain a thorough and current understanding of FPG’s unique selling propositions, features, amenities, and services across the business development and customer success teams.

• Calculate and present potential revenue analysis for hotels/groups to be included in sales proposals.

• Create proposals and presentations for the business development team.

• Assist the business development team with product demonstrations.

• Coordinate client meeting activities and prepare client meeting materials for above-property events.

• Input and maintain prospect and customer data within Salesforce, ensuring data accuracy, completeness, and consistency while collaborating with Commercial Operations as necessary.

• Generate Salesforce, IN-Gauge, and Tableau reports, dashboards, and administration to support Business Development, Customer Success Leadership, and operational reporting.

• Collaborate closely with the marketing department on lead generation activities, event management administration, and event attendance as required.

• Assist the sales team with travel arrangements and expense management.

• Serve as the primary support team member at HQ for the Sales team.

• Maintain IN-Gauge client profiles, tenant mappings, and customer records.

• Address internal requests for customer information, reporting, and account documentation.

• Identify opportunities to enhance operational processes and internal efficiencies.

⛳️ Requirements

• 3-5 years of experience in Consulting, training, or SAAS companies in sales, business development, and/or client relationship management, supporting sales teams in building and managing a sales pipeline.

• Strong communication skills, including telephone etiquette, effective email correspondence, and presentation abilities.

• Excellent written and verbal English skills; proficiency in additional languages is a distinct advantage.

• Bachelor’s Degree and/or equivalent educational background.

• High level of proficiency in MS Office applications and familiarity with web-based CRM systems, including Salesforce.

• A dedicated team player with a positive attitude.

• Experience in administrative and process support roles.

• Strong time management skills.

• Highly organized and detail-oriented with strong problem-solving abilities, capable of working independently, managing multiple priorities, and demonstrating ownership of assigned tasks.

• Proven experience in maintaining CRM data integrity and accurate customer information.

• Ability to prioritize competing deadlines in a dynamic environment.

• Strong cross-functional communication and collaboration skills.

• Commitment to ongoing process improvement and operational excellence.

🏝️ Benefits

• Employer contribution toward company-sponsored health plans.

• Dental & Vision plans available.

• Employer-paid Short-term Disability and Employer-paid Long-term Disability.

• Employer-paid Life Insurance Policy ($100,000).

• Employer-paid Accidental Death & Dismemberment Policy ($100,000).

• 401K participation with a 4% Employer Matching Contribution.

• Paid Time Off and an annual holiday closure.

• Parental Leave (Maternity, Paternity, and Adoption Leaves).