Business Development Manager, People Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the reliable HR outsourcing partner for our Client Engagement Managers (CEMs) — your internal network of referrals — as well as the client teams they support.

• Conduct regular business reviews with CEMs to identify and qualify new harvesting opportunities within the current client portfolio.

• Provide coaching and resources to CEMs, equipping them with the necessary tools and dialogue to recognize opportunities within their accounts.

• Identify indicators of HR outsourcing needs — such as rapid headcount growth, expansion into new states, compliance issues, turnover in HR or finance leadership, renewals, M&A activities, or financing events — and act swiftly.

• Engage in strategic discussions with CFOs, owner-operators, and executive teams, translating their challenges into actionable HR outsourcing solutions.

• Lead insightful discovery calls that uncover core issues, then involve the appropriate internal subject-matter experts (SMEs) to ensure the right individuals are addressing the right challenges.

• Approach client management with a risk manager's mindset — assess each client's compliance and risk vulnerabilities and design solutions that mitigate risk and costs while simplifying their processes.

• Build and maintain referral relationships that create further harvesting opportunities within the client base.

• Handle a high volume of simultaneous opportunities with speed and accuracy, ensuring that pipeline, activity, and forecasts are meticulously tracked in Salesforce.

• Collaborate with the CRO, People Operations, and delivery teams to scope, price, and seamlessly transition won engagements for an optimal client experience.

• Additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience in HR, benefits, or sales.

• At least 5 years of experience in selling HR products and services (PEO, ASO, HRO, benefits, payroll, or other related HR outsourcing solutions).

• Extensive, expert-level knowledge of HR outsourcing and the challenges faced by small and mid-sized employers, including solid familiarity with payroll, benefits, and PEOs.

• Possess gravitas and credibility when interacting with CFOs, owner-operators, and executive teams — be personable, trustworthy, and fluent in their language.

• Demonstrated ability to quickly build trust with both internal referral partners and client teams.

• Strong consultative and strategic selling abilities, with a proven history of engaging in high-level discussions that uncover genuine needs.

• An instinct for solving small-business challenges — simplifying clients’ lives while decreasing risk and costs — with a perspective that mirrors that of a risk manager.

• High energy and motivation, coupled with the discipline to maintain a relentless pace and manage multiple accounts and opportunities simultaneously.

• Exceptional curiosity and listening skills; able to recognize the signs and triggers that indicate new harvesting opportunities and respond accordingly.

• Speed, accuracy, and a keen attention to service and detail.

• Highly organized, self-managing, and thrives in a fully remote work environment.

• Strong skills in AI, utilizing AI tools to enhance efficiency and create high-quality proposals.

• Proficient in Salesforce (our CRM), Microsoft Suite, Google Workspace, and experienced with sales engagement and proposal automation tools.

🏝️ Benefits

• Health insurance

• Professional development opportunities