Business Development Manager, National Sales – Americas

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Identify, qualify, and cultivate high-potential B2B accounts within designated markets, industries, segments, and hotel priorities.

• Develop account intelligence, encompassing key contacts, buyer needs, travel behaviors, sourcing habits, competitive landscape, business potential, and next steps.

• Implement proactive prospecting strategies utilizing internal and external tools, market data, customer insights, and hotel priorities.

• Generate new demand and ensure Hyatt's inclusion in pertinent group, transient, extended stay, project, and other sourcing opportunities.

• Assist in revenue generation for newly opened hotels, conversions, focus hotels, emerging markets, and the Essentials/select-service portfolio as assigned.

• Engage with customers through direct outreach, introductory presentations, market visits, networking events, sales blitzes, trade shows, and industry functions.

• Leverage analytics and market intelligence to prioritize activities, assess account potential, and pinpoint higher-value opportunities.

• Collaborate with hotel sales teams, owners, operators, and internal stakeholders to align business development efforts with hotel requirements and commercial objectives.

• Record activities, account intelligence, referrals, and next steps in Hyatt systems while maintaining a strong CRM discipline and follow-through.

• Manage qualified opportunities or newly developed accounts through appropriate transitions to Hyatt Sales Force, National Account Team, Core Account Team, or hotel owner, as applicable.

• Take part in special initiatives and cross-functional projects that enhance business development focal points and bolster broader National Sales objectives.

⛳️ Requirements

• A minimum of 5 years of hotel sales experience or equivalent business development, hospitality sales, or customer-facing commercial experience.

• In-depth sales knowledge and demonstrated business development expertise within transient, group, and/or extended stay segments.

• Proven track record in prospecting, qualifying, and fostering new B2B customer relationships.

• Strong commercial acumen, with the ability to assess account potential, prioritize activities, and align customer needs with Hyatt solutions.

• Excellent verbal and written communication skills, including presentation abilities, follow-up, and customer-facing storytelling.

• Capability to build relationships with customers, hotel teams, operators, owners, and internal stakeholders.

• Exceptional organization, follow-through, productivity, and CRM discipline.

• Proficiency in Microsoft Office Suite.

• Ability to work independently and handle competing priorities in a remote or distributed team setting.

• A Bachelor's degree in Hotel Management, Sales, Business, or a related field is preferred.

• Experience supporting new hotel openings, conversions, focus markets, or emerging markets is preferred.

• Background in extended stay business development is preferred.

• Familiarity with customer sourcing and booking tools such as Cvent, Cvent Transient, HopSkip, Concur, GetThere, Lanyon/RFP tools, or similar platforms is preferred.

• Experience with industry data tools such as Knowland, Amadeus Hotelligence, Agency360, LinkedIn Sales Navigator, or similar resources is preferred.

• Familiarity with Hyatt's Envision sales software and/or other Hyatt commercial systems is preferred.

• Bilingual in Spanish and English is a plus.

🏝️ Benefits

• Annual allotment of free hotel stays at Hyatt hotels worldwide.

• Flexible work schedule.

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center.

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption.

• Paid Time Off, Medical, Dental, Vision, and 401K with company match.