Business Development Manager, French Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and enhance a portfolio of current Clover merchants by pinpointing opportunities to increase their utilization of Clover's software ecosystem.

• Execute proactive outreach through designated customer lists, inbound inquiries, referrals, and account-based engagement strategies.

• Consult with business proprietors to comprehend operational challenges, business objectives, and avenues for growth.

• Propose and showcase Clover’s premium software solutions, including industry-specific applications and value-added services aimed at enhancing business performance.

• Propel software upgrades, feature adoption, and account expansion by providing customized recommendations aligned with merchant requirements.

• Manage the sales process from discovery to closure while ensuring a smooth customer experience.

• Collaborate with onboarding, implementation, customer success, and support teams to ensure successful deployment and ongoing adoption of software solutions.

• Maintain accurate customer records, activity tracking, pipeline management, and forecasting within CRM systems.

• Cultivate strong relationships with existing merchants to boost retention, customer satisfaction, and lifetime value.

⛳️ Requirements

• Bilingual proficiency in both French and English.

• 0-1+ years of experience in B2B sales, account management, customer success, or customer-facing business development roles.

• 0-1+ years of experience in conducting consultative conversations and identifying customer business needs.

• 0-1+ years of experience with CRM and pipeline management tools, such as Salesforce.

• 0-1+ years of equivalent combination of educational background, relevant experience, and/or military experience.

• 2+ years of proven success in B2B sales, account management, software sales, customer success, upselling, or cross-selling environments (preferred).

• Strong communication, relationship-building, and problem-solving skills.

• Experience selling SaaS, POS, business software, or technology solutions to small and medium-sized businesses (SMBs) (preferred).

• Familiarity with merchant services, payment processing, or acquiring environments (preferred).

• Experience managing customer portfolios, account planning, and revenue expansion initiatives (preferred).

• Direct experience with the Clover platform or similar POS and business management software ecosystems (preferred).

🏝️ Benefits

• Fuel Your Life wellness program with activities and rewards to support total well-being

• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program

• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members

• Recognition through Living Proof, with points redeemable for merchandise and gift cards

• Eight Employee Resource Groups to build connection and inclusion

• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)

• Comprehensive extended health care and vision benefits, plus dental coverage

• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available

• Company-paid Short-Term Disability and Long-Term Disability income protection

• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits