Business Development Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all Pharma/Healthcare shipments, coordinating their movement and monitoring them while in transit.

• Manage shipments from initiation to completion, ensuring adherence to DSV policies as well as Pharmaceutical and governmental regulations.

• Act as the main point of contact for customers, providing exceptional customer service.

• Process all inbound and outbound requirements efficiently, adhering to agreed time frames.

• Engage in direct communication with customers, overseas offices, airlines, ocean carriers, and truckers.

• Daily oversee and coordinate shipments.

• Collaborate with overseas offices/agents to organize air and ocean shipments effectively.

• Develop and coordinate schedules with carriers and manage shipment tendering/dispatching.

• Create and prepare necessary shipping documents.

• Work with customs brokers and agencies to arrange customs clearance and release for import shipments.

• Track and trace all shipments diligently.

• Prepare and distribute reports as necessary.

• Proactively identify issues and swiftly implement suitable solutions.

• Maintain regular communication with customers regarding shipment updates, issues, and resolutions.

• Confirm rates and service levels with carriers.

• Responsible for reconciling payables and approving vendor invoices.

• Provide quotes for clients and other network offices/agents.

• Assess shipments, consolidate loads, and select the most cost-effective pickup and/or delivery methods.

• Investigate non-conformities and collaborate with Quality teams to develop corrective actions.

• Ensure all DSV KPIs are met throughout the shipment process.

⛳️ Requirements

• At least three years of experience in the international transportation industry.

• Educational background in supply chain logistics, international transportation, or a related field.

• CIFFA certificate is considered an asset.

• Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc., is beneficial.

• Authorized Cargo Representative (ACR) designation is an advantage.

• Strong verbal and written command of the English language.

• Ability to foster collaborative engagements and practice active listening.

• Service-oriented with the capability to resolve customer complaints.

• Excellent interpersonal skills to build professional relationships both internally and externally.

• Strong problem-solving and analytical abilities.

• Capable of multitasking, planning, prioritizing, and managing time effectively to meet goals and achieve results.

• Both a team builder and a collaborative team player.

• Outstanding organizational and time management skills.

🏝️ Benefits

• DSV promotes inclusivity and is dedicated to diversity in the workplace.

• Collaborate with candidates with disabilities throughout the recruitment process.

• Health and safety programs are in place to ensure employee well-being.