Business Development Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee all Pharma/Healthcare shipments, coordinating their movement and monitoring them during transit.

• Manage shipments from inception to completion, ensuring adherence to DSV policies as well as Pharmaceutical and government regulations.

• Act as the main point of contact for customers, delivering exceptional customer service.

• Efficiently handle all inbound and outbound requirements within agreed timeframes.

• Maintain direct communication with customers, overseas offices, airlines, ocean carriers, and truckers.

• Daily oversight and coordination of shipments.

• Collaborate with overseas offices and agents to arrange air and ocean shipments.

• Establish and manage schedules with carriers for tendering and dispatching shipments.

• Generate and prepare shipping documents as necessary.

• Partner with customs brokers and customs agencies to facilitate customs clearance and release for import shipments.

• Track and trace all shipments effectively.

• Prepare and disseminate reports as needed.

• Proactively identify issues and promptly implement suitable solutions.

• Maintain regular communication with customers regarding shipment updates, problems, and resolutions.

• Confirm rates and service levels with carriers.

• Responsible for reconciling payables and approving vendor invoices.

• Prepare quotes for clients and other network offices and agents.

• Assess shipments, consolidate loads, and select the most cost-effective methods for pickup and delivery.

• Investigate non-conformities and collaborate with Quality teams to formulate corrective actions.

• Ensure all DSV KPIs are met throughout the shipment process.

⛳️ Requirements

• At least three years of experience in the international transportation industry.

• Education in supply chain logistics, international transportation, or a related field.

• CIFFA certificate is a plus.

• Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. is an advantage.

• Authorized Cargo Representative (ACR) designation is a benefit.

• Proficient verbal and written communication skills in English.

• Ability to foster collaborative engagements and practice active listening.

• Service-oriented with the capability to resolve customer complaints effectively.

• Strong interpersonal skills for building professional relationships internally and externally.

• Excellent problem-solving and analytical abilities.

• Capable of multitasking, planning, prioritizing, and managing time efficiently to achieve goals.

• Both a team builder and a collaborative team member.

• Exceptional organizational and time management skills.

🏝️ Benefits

• DSV promotes inclusivity and is dedicated to diversity in the workplace.

• Support for candidates with disabilities throughout the recruitment process.

• Health and safety programs.