Business Development, Customer Success Specialist – SMB, B2B SaaS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist senior sales representatives with demonstrations, proposals, marketing materials, and sales preparations.

• Conduct research on potential clients and customize demos to align with their operations.

• Develop follow-up documents, presentation decks, summaries, and proposal content.

• Gain insights into the competitive landscape and product positioning.

• Gradually assume responsibility for small and medium-sized business (SMB) deals from discovery to closure.

• Conduct discovery calls, provide demos, and present proposals and business cases.

• Oversee opportunities within the pipeline using HubSpot.

• Assist with quote reviews, pricing discussions, and contract coordination.

• Occasionally participate in industry events and client site visits.

• Facilitate smooth transitions from sales to implementation.

• Engage in kickoff meetings to uphold continuity and client trust.

• Remain accessible throughout onboarding to provide commercial and operational context.

• Manage SMB client relationships after going live.

• Track product adoption and proactively address any usage or training gaps.

• Identify upsell and expansion opportunities within your portfolio.

• Aid clients in activating additional features and functionalities.

• Handle renewals and ongoing commercial discussions.

• Advocate for client needs internally and escalate issues as necessary.

• Contribute to sales enablement, proposal enhancements, competitive positioning, and internal knowledge dissemination.

⛳️ Requirements

• 4 to 7 years of experience in facilities management, camp services, workforce housing, catering, or comparable remote-site operations.

• Client-facing experience in operations, commercial roles, account management, or business development.

• Excellent written and verbal communication skills in English.

• A proactive ownership mentality and adaptability to a fast-paced environment.

• Willingness to learn software and confidently discuss product capabilities.

• Comfortable collaborating across global time zones with some flexibility in scheduling.

• Strong Advantage

• Experience in proposals, tenders, or commercial bidding.

• Familiarity with AI tools such as ChatGPT or Claude for research and content generation.

• Understanding of remote camp operations, staffing, logistics, or food/cost management.

• Exposure to FIFO/BIBO/DIDO transportation operations.

• Experience working across multiple countries or diverse operational environments.

• Nice to Have

• Familiarity with Challenger Sales, MEDDPICC, or structured sales methodologies.

• Experience with HubSpot, Apollo, or similar tools.

• Proficiency in French and/or Spanish.

🏝️ Benefits

• Become part of a growing company experiencing rising global demand.

• Work on a tested platform backed by extensive industry expertise.

• Join a small, high-impact team where you can take real ownership.

• Transition your operational experience into a SaaS career path.

• Earn commissions and incentives based on expansion in addition to a competitive base salary.

• Collaborate with clients across various continents and industries, with opportunities for international travel.