Business Development & Account Manager – A2P SMS Wholesale

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Identify, develop, and secure new business opportunities in the international A2P SMS wholesale market.

• Establish and nurture strategic relationships with SMS aggregators (preferably Tier 1), international telecom carriers, CPaaS providers, and other messaging partners.

• Formulate and implement regional growth strategies aimed at increasing traffic volumes, revenue, and market presence.

• Prepare commercial proposals, lead rate negotiations, and manage contract discussions with both prospective and existing partners.

• Keep track of market trends, competitor activities, pricing changes, and emerging opportunities to foster business growth.

• Lead commercial discussions and negotiations to establish agreements that are beneficial for both parties.

• Oversee and expand a portfolio of strategic international accounts within the designated region.

• Act as the primary commercial contact for assigned customers and partners.

• Spot opportunities to boost revenue through account expansion, route optimization, traffic growth, and new service offerings (upselling).

• Conduct regular business reviews with partners to enhance relationships and align on growth opportunities.

• Maintain strong engagement with partners through proactive communication and relationship management, ensuring high customer satisfaction and retention.

• Monitor account performance, including traffic volumes, delivery quality, pricing competitiveness, and profitability across assigned accounts.

• Discuss routing quality, delivery performance, and pricing models directly with customers and suppliers.

• Analyze traffic trends and commercial performance data to uncover growth opportunities, operational risks, and optimization initiatives.

• Collaborate closely with Routing, Technical Support, Finance, and Product teams to resolve partner issues and enhance service performance.

• Assist in route onboarding, traffic migrations, commercial launches, and partner integrations as needed.

• Address commercial escalations and manage operational risks that could affect customer experience, revenue, or partner relationships.

• Keep accurate account plans, opportunity pipelines, sales trackers, and partner records.

• Prepare regular commercial updates, forecasts, and performance reports for management.

• Provide market intelligence and partner feedback to aid in strategic decision-making and product development.

• Monitor progress against revenue targets, growth objectives, and account performance KPIs.

⛳️ Requirements

• A minimum of 3–5 years of experience in the wholesale telecommunications industry, specifically in A2P SMS.

• Proven track record in business development, account management, partnership management, or wholesale sales, demonstrating measurable revenue growth.

• Currently employed, or recently employed, by an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or MNO wholesale division, with an active network of industry contacts.

• Established relationships with SMS aggregators (preferably Tier 1), Mobile Network Operators (MNOs), and international telecom carriers.

• Experience in negotiating commercial agreements and managing partner relationships across multiple markets.

• Strong knowledge of the international A2P SMS wholesale market, including traffic flows, routing models, pricing structures, and commercial dynamics.

• Familiarity with direct, indirect, and alternative routing models and their operational and commercial implications.

• Understanding of messaging regulations, sender ID requirements, compliance standards, and industry best practices.

• Knowledge of African telecommunications markets and messaging ecosystems is highly desirable.

• Bachelor's Degree in Business, Telecommunications, Information Technology, Marketing, or a related field.

• Fluent in English (both written and spoken). Additional European languages are considered a plus.

🏝️ Benefits

• Competitive Salary

• Laptop

• Team events & training

• Health Insurance Subsidy

• Airtime & Travel Expenses