Business Consultant – Dedicated Success

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, develop, and maintain Realtor.com’s most valuable strategic customer relationships.

• Oversee a portfolio consisting of around 40 premier strategic accounts.

• Cultivate strong executive-level customer relationships and act as a trusted business partner.

• Deliver tailored consultations, data-informed insights, customized strategies, implementation plans, and best practices.

• Manage the entire post-sale lifecycle, including product implementation, training, ongoing support, escalations, retention, and renewals.

• Personally engage with customers and celebrate both business and personal achievements.

• Travel around 10% of the time for conferences, events, and customer engagement activities.

• Implement company initiatives and corporate OKRs.

• Build expertise in Realtor.com business processes and products and drive enhancements.

• Collaborate with teams in Sales, Product, Marketing, Technology, Operations, and Finance.

• Utilize Salesforce, Focus Fire, and other enterprise systems.

⛳️ Requirements

• Bachelor’s degree.

• 8 years of experience in account management with key/major accounts.

• Exceptional verbal and written communication skills.

• Proficient in working with PCs, the Internet, and Microsoft applications including Word, Excel, and Outlook.

• Experience with Salesforce.

• Familiarity with the real estate industry.

• Background in technical customer support.

• Capability to build executive-level customer relationships.

• Ability to independently manage schedules and priorities.

• Willingness to travel approximately 10% of the time.

🏝️ Benefits

• Inclusive and competitive medical, Rx, dental, and vision coverage.

• Family forming benefits.

• 13 paid holidays.

• Flexible time off.

• 8 hours of paid volunteer time off.

• Immediate eligibility for the company 401(k) plan with a 3.5% company match.

• Tuition reimbursement program for both degree and non-degree programs.

• One-on-one personalized financial planning sessions.

• Student debt retirement savings match program.

• Complimentary snacks and refreshments at every office location.

• Opportunities for professional development.

• A warm, welcoming, and inclusive culture.