Business Consultant, AI Strategy

📋 Description

• Act as a strategic consultant for enterprise clients focusing on AI-driven customer experience (CX) and contact center transformation.

• Take ownership of the comprehensive business case, from value hypothesis to realization and ongoing ROI.

• Guide clients in recognizing, prioritizing, and sequencing AI-enhanced CX use cases that are linked to measurable financial and operational results.

• Convert AI-powered capabilities into actionable adoption strategies, value metrics, and success criteria for executives.

• Design and implement enterprise-wide change strategies that encompass people, processes, technology, and governance.

• Serve as the consulting lead at the program level for initiatives involving multiple products and stakeholders.

• Cultivate long-term relationships with executives, establishing yourself as a trusted advisor to senior leadership.

• Ensure accountability for value realization, benefit tracking, and ROI achievement.

• Spot opportunities for expansion, renewal, and additional strategic collaborations.

⛳️ Requirements

• Extensive experience in enterprise business consulting, ideally within the technology, CCaaS, or CX software sectors.

• Proven expertise in advising clients on AI-driven transformations, including areas such as AI, automation, analytics, or decision-making.

• Profound knowledge of contact center operations and the economics of customer experience.

• Demonstrated capability in constructing and defending intricate business cases, financial models, and ROI assessments.

• Strong strategic consulting mindset—able to transition from executive vision to execution plans.

• Exceptional executive presence and communication abilities, including proficiency in C-suite presentations.

• History of influencing senior stakeholders and leading initiatives without formal authority.

• Experience managing multi-product, multi-workstream enterprise programs.

• Comfortable working in a matrixed, fast-paced, and uncertain environment.

🏝️ Benefits

• Join a rapidly growing, market-disrupting global company where teams—composed of top talent—operate in a dynamic, collaborative, and innovative environment.

• Opportunities for professional development.