Business Change Project Manager

📋 Description

• Execute multiple business transformation initiatives simultaneously, ensuring projects advance efficiently to meet established timelines, scope, and quality standards.

• Take ownership of the complete delivery process for small-scale business change projects, from initiation to handover.

• Facilitate the execution of larger, cross-functional initiatives by coordinating contributions from various teams and senior stakeholders.

• Provide stakeholders with clear, proactive, and timely updates regarding project status, risks, and issues.

• Lead business analysis efforts to outline precise project scope, objectives, and success criteria, ensuring alignment with business priorities and operational requirements.

• Document business requirements by collaborating closely with stakeholders to comprehend current-state processes, pain points, data needs, and desired future outcomes.

• Convert business requirements into organized, actionable deliverables.

• Create and uphold high-quality operational and project documentation, including Standard Operating Procedures (SOPs), workflows, and process maps.

• Ensure that all project and process documentation remains accurate, complete, and updated throughout the project lifecycle.

• Serve as a central coordination point for cross-team activities, ensuring actions are clearly defined, accountability is established, and dependencies are effectively managed.

• Facilitate workshops, working sessions, and stakeholder meetings to promote alignment, clarify requirements, resolve issues, and expedite delivery.

• Cultivate strong, trusted relationships across business functions to enhance engagement, collaboration, and the adoption of new processes, tools, and work methods.

• Assist in the successful integration of change by collaborating closely with stakeholders to incorporate new processes and operational practices into daily business activities.

• Contribute to the advancement and ongoing improvement of business change frameworks, templates, and delivery standards, enhancing consistency and delivery maturity.

• Identify and suggest process, data, and operational enhancements based on project insights and delivery experiences, fostering increased efficiency and scalability.

• Advocate for best-practice project and change management methodologies throughout the organization, contributing to improved delivery outcomes and reduced operational risks over time.

⛳️ Requirements

• 10 years of experience in business change management or project management.

• Demonstrated success in delivering small to medium business change or operational projects, with the capability to manage multiple initiatives concurrently.

• Strong project delivery skills, including planning, scheduling, tracking, and reporting, with experience utilizing project plans, Gantt charts, RAID logs, and dashboards.

• Working knowledge of Agile/Scrum methodologies and the ability to apply these techniques in a business change context.

• Robust business analysis skills, including requirements gathering, scope definition, and process mapping.

• Capability to produce clear SOPs, workflows, and operational documentation that support scalable operations.

• Excellent written and verbal communication skills, with confidence in presenting to both delivery teams and senior leaders.

• Strong stakeholder management and influencing abilities across cross-functional teams.

• Highly organized with exceptional time-management skills to effectively manage multiple workstreams.

• Analytical, practical, and solutions-oriented approach to problem-solving.

• Proficiency in Excel for analysis and reporting, along with familiarity with project planning/PM tools.

• Understanding of business and organizational change principles (e.g., ADKAR).

• Experience in IT services or service-led environments is preferred.

• Desirable: exposure to systems integration, IT transition, or service transformation initiatives.

• Collaborative, structured, and proactive approach to coordinating activities and driving progress.

• Genuine passion for business change, process improvement, and cross-functional collaboration.

🏝️ Benefits

• Work from home.

• Medical insurance provided after the probation period.

• Training on market trends and client needs.

• Opportunities for continuous learning and personal development.

• Competitive compensation package.

• Performance-based bonus.

• Fun budget for team events.