Business Applications Specialist – Order to Cash

This is a fully remote position, open to applicants in Portugal, +6 more countries.

📋 Description

• Take ownership of the Order-to-Cash application portfolio in the role of product owner.

• Oversee tools such as HubSpot Quoting, pricing calculator and CPQ, DocuSign, Zuora integrations, and NetSuite.

• Develop and sustain a roadmap along with a prioritized backlog that aligns with business objectives.

• Evaluate and prioritize requests from O2C, Billing, Deal Desk, Pricing, and Sales departments.

• Analyze lead-to-cash processes, pinpoint inefficiencies and manual workarounds, and create enterprise-level solutions.

• Lead medium to large-scale enhancements from requirement gathering through process mapping, user stories, configuration, UAT, and release.

• Convert business needs into requirements for BAT Engineering and manage functional testing and approvals.

• Ensure alignment between sold, contracted, and billed items, focusing on data quality, controls, and audit trails.

• Oversee O2C vendor relationships, monitor SLA performance, license usage, and provide input for renewals.

• Assist in CPQ and CLM evaluations and in making buy-versus-build decisions.

• Train business users, conduct peer reviews of colleagues’ work, and provide support to team analysts.

⛳️ Requirements

• Over 8 years of experience in business applications, with extensive knowledge of quote-to-cash or order-to-cash systems.

• Practical experience with CPQ, billing, and ERP platforms such as Zuora, NetSuite, Salesforce CPQ, HubSpot Quotes, Chargebee, or similar.

• Strong understanding of SaaS commercial processes, encompassing pricing and packaging, discounting and approvals, contracts, subscription billing, invoicing, and revenue recognition fundamentals.

• Experience in product ownership, including managing roadmaps, backlogs, prioritization frameworks, and decision-making processes.

• Proficient stakeholder management skills across Finance, Sales, and Deal Desk teams.

• Proven experience leading delivery in Agile environments, including user stories, sprints, UAT, and release management.

• Exceptional written and verbal communication skills in English.

• Experience in implementing or migrating CPQ or CLM tools.

• Familiarity with multi-entity, multi-currency billing in regulated or fintech sectors.

• Knowledge of SQL or data tools for reconciliation and reporting purposes.

🏝️ Benefits

• Your own Pleo card.

• Catered meals or a lunch allowance based on your local office.

• Comprehensive private healthcare, with coverage options including Vitality, Alan, or Médis depending on location.

• 25 days of annual leave plus public holidays.

• Options for hybrid and fully remote work.

• Free mental health and well-being support through MyndUp.

• Paid parental leave.