Business Applications Analyst

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact between business teams, IT, and vendors for designated business applications.

• Configure, manage, and sustain business applications, which includes workflow design, system configuration, and user access management.

• Oversee application enhancements, updates, and releases.

• Collect, analyze, and document business requirements for improvements, integrations, and process enhancements.

• Create and maintain process flows, user stories, standard operating procedures, and application documentation.

• Assess business processes and implement enhancements to boost efficiency, automation, and operational effectiveness.

• Lead requirements gathering sessions and stakeholder meetings.

• Assist with implementations, upgrades, and integrations.

• Organize User Acceptance Testing (UAT), which includes test planning, execution, defect tracking, and validation.

• Diagnose application issues, respond to support tickets, and coordinate resolutions with internal teams and vendors.

• Track application performance, user feedback, and vendor service standards.

• Support vendor onboarding and manage ongoing vendor relationships.

• Keep application, vendor, and process documentation up-to-date for governance, compliance, and audit readiness.

• Generate and maintain reports and metrics related to application performance, vendor efficiency, and process enhancements.

• Execute additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree or equivalent professional experience is required.

• At least 5 years of experience in a comparable role.

• Experience in Application Management.

• Experience in Vendor Management.

• Strong background in Project or Program Support.

• Excellent attention to detail and organizational skills.

• Capability to monitor and prioritize multiple deadlines and projects concurrently.

• Familiarity with reading, analyzing, and reviewing organizational metrics and data is preferred.

• Access to cable broadband or fiber optic internet service with a minimum of 100Mbps download and 25Mbps upload speed.

• Ability to engage in extended periods of sitting and computer work.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Generous paid time off.

• Tuition reimbursement.

• Employee Assistance Program (EAP).

• Technology stipend.

• Fully remote work.

• Flexible work-from-home arrangement.