Business Analyst – Salesforce, Service Cloud, FSL

This is a fully remote position, open to applicants in Poland.

📋 Description

• Convert business requirements into precise technical specifications including data models, process flows, and configurations that can be scaled globally within our Salesforce CRM.

• Develop delivery-ready user stories, backlog items, and acceptance criteria that development teams can utilize without the need for rework.

• Advise business users on FSL capabilities and best practices (work orders, service appointments, scheduling/dispatch) while helping to define optimal solutions.

• Ensure alignment among stakeholders and applications to promote a shared understanding and clarity of solutions.

• Assist in testing, training, and implementation efforts to guarantee the successful delivery of IS solutions.

⛳️ Requirements

• Over 6 years of experience as a Business or Functional Analyst in Salesforce CRM, with practical experience in Service Cloud and Field Service Lightning.

• Demonstrated success in designing and implementing FSL solutions on a global scale, including work orders, scheduling, and dispatch.

• Relevant certifications such as Service Cloud Consultant and/or Field Service Consultant.

• Strong analytical and problem-solving abilities.

• Proven capability to translate business requirements and effectively influence stakeholders.

• Familiarity with Agile methodologies and backlog management using Azure DevOps.

• Expertise in process mapping tools like Visio.

🏝️ Benefits

• Competitive, comprehensive benefits designed with your needs in mind.

• Health insurance provided.

• Opportunities for professional development.

• A dynamic and inclusive work environment.

• Flexible working hours available.