Business Analyst II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in documenting business requirements, user stories, and acceptance criteria.

• Capture meeting notes, decisions, and action items from discovery sessions.

• Maintain documentation of requirements and supporting artifacts.

• Update Jira work items with pertinent business context.

• Document both current and future-state workflows.

• Research existing system functionalities and business processes.

• Identify gaps in processes and opportunities for improvement.

• Assist in analyzing customer-reported issues and enhancement requests.

• Participate in requirement reviews and sprint demonstrations.

• Execute scenarios for user acceptance testing.

• Validate completed work against established acceptance criteria.

• Aid in defect triage and reproduction efforts.

• Assist with the preparation of release notes and activities related to deployment readiness.

• Support updates to documentation and internal communications.

• Help monitor enhancement requests and production issues.

• Develop an understanding of title, settlement, escrow, and closing processes.

• Learn about state-specific business rules and regulatory requirements.

• Build expertise in Connect Close workflows and functionalities.

• Receive business context and objectives for features.

• Support activities related to backlog refinement.

• Obtain guidance on requirements development and solution analysis.

• Assist with research and documentation tasks.

• Clarify documented requirements as needed.

• Support testing efforts and validate defects.

⛳️ Requirements

• A Bachelor’s degree in a relevant field is preferred.

• Experience in title, mortgage, real estate, financial services, or SaaS environments.

• Generally requires 2+ years of experience in business analysis, operations, customer support, or software implementation.

• Excellent written and verbal communication skills.

• Strong organizational abilities and attention to detail.

• Familiarity with Jira or Agile development methodologies.

🏝️ Benefits

• A competitive benefits package that includes, but is not limited to, a variety of health and wellness insurance options and programs.

• Paid time off.

• 401(k) plan with company match.

• Employee stock purchase program.

• Employee discounts.