Business Analyst I

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist in collecting business requirements and designing low- to moderately complex project solutions in collaboration with business and technical teams.

• Enhance processes that utilize technology to improve efficiency, accuracy, and customer satisfaction.

• Gather and interpret business requirements, translating customer needs into a systems context.

• Troubleshoot issues faced by end-users and communicate effective solutions.

• Develop benchmarks, definitions, and metrics to meet strategic and operational reporting requirements.

• Ensure the integrity of data within the integrated system.

• Work alongside IT professionals to assess current solutions and explore potential new options.

• Provide resolutions for internal and external system challenges, issues, and enhancements.

• Lead projects of low to moderate complexity under general supervision.

• Resolve system-related issues in collaboration with business teams and IT technical personnel.

• Organize, coordinate, and conduct training sessions for staff and users.

• Oversee and facilitate User Acceptance Testing in partnership with the Quality Assurance Team and end users.

• Assist in defining methodologies, processes, and best practices for business analysis.

• Contribute to ongoing improvement initiatives.

• Comply with Project Management and IT methodology processes.

⛳️ Requirements

• A Bachelor’s degree is required.

• At least 2 years of relevant experience.

• Equivalent experience may be considered in lieu of formal education.

• Familiarity with computers, electronics, digital media, databases, applications, software development, risk management, and information security.

• Proficient in customer support, systems analysis, troubleshooting, problem-solving, and active listening skills.

• Capability to occasionally lift materials of moderate weight.

• Ability to stand or walk for extended periods.

• Proficient in detecting and translating spoken communication or other forms of communication.

• Occasionally requires the ability to distinguish colors and perceive relative distances between objects.

🏝️ Benefits

• Exceptional Healthcare Coverage, including Health, Vision, and Dental.

• Flexible Spending account options.

• 403B Retirement Plan.

• Competitive vacation policy and paid holidays.

• Tuition Reimbursement program.

• Paid Parental Leave.

• Employee & Family Assistance Program (EFAP).

• Pet Insurance available.

• Access to an on-campus Fitness Facility, featuring onsite classes.

• Discounted rates on select cell phone plans, local fitness centers, and Milwaukee recreation and entertainment options.