Business Analyst, Customer Interaction – Value Management

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• You actively shape the data-driven evolution of our existing customer business.

• You serve as a central analytical key figure within the CVM environment, acting as a sparring partner and right hand to the business.

• Translating complex analyses into concrete recommendations for action with measurable business impact.

• Establishing, operating, and continuously developing an integrated CVM reporting system.

• Conducting end-to-end analysis and monitoring of campaign performance from hypothesis to impact measurement.

• Responsible for the performance tracking of central KPIs (e.g., Customer Value, Conversion, Uplift).

• Identifying white spots, levers, and untapped potentials within the customer base.

• Taking a proactive challenger role towards the business based on data and facts.

⛳️ Requirements

• Completed degree (University/University of Applied Sciences) in Mathematics, Computer Science, Business Administration, Finance, or a comparable field.

• Several years of experience in Data Analytics, Business Intelligence, or Performance Analysis, along with a strong understanding of marketing, CVM, and campaign logics.

• Excellent knowledge of SQL and Excel; familiarity with Python or comparable analytics languages is a plus.

• Experience with modern business intelligence tools; knowledge of AWS QuickSight is an advantage.

• Highly developed analytical and structured thinking skills, along with a strong business understanding and exceptional communication abilities.

• Ability to link technical analyses with business questions and identify the underlying concerns behind inquiries.

• Proficient in both German and English.

🏝️ Benefits

• Flexible working time arrangements.

• Pleasant working environment.

• Financial benefits.

• Exciting opportunities for professional development.