Business Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Perform analysis of business processes to uncover areas for improvement.

• Collect, document, and oversee business and functional requirements.

• Create and design interactive dashboards and reports.

• Prepare and present business case presentations to stakeholders.

• Convert complex data into understandable insights for both technical and non-technical audiences.

• Work collaboratively with cross-functional teams to deploy analytics solutions.

⛳️ Requirements

• Previous experience in Business Analytics within a BPO setting.

• Expertise in Microsoft Excel and PowerPoint.

• Strong background in Power Query and Power Pivot.

• Excellent communication skills in English (both written and verbal).

• Basic knowledge of database structures, tables, and data relationships.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience with scheduling, forecasting, and capacity planning (preferred).

• Practical experience with Salesforce reporting (Classic & Lightning) (preferred).

• Ability to create and modify Salesforce reports (preferred).

• Experience in generating reports in Zendesk, including MAQLs (preferred).

• Familiarity with Microsoft PowerApps and Power Automate (preferred).

• Experience in building or optimizing analytical/solving models (preferred).

🏝️ Benefits

• Work-from-Home PLUS model provides the flexibility of working from home.

• Outstanding work environment.

• Opportunities for career advancement.

• Culture driven by performance.