Business Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Perform analysis of business processes to uncover opportunities for improvement and enhance workflows.

• Collect, document, and oversee both business and functional requirements.

• Create and develop interactive dashboards and reports to facilitate data-driven decision-making.

• Prepare and present business cases to stakeholders effectively.

• Convert complex data into straightforward insights for both technical and non-technical audiences.

• Work collaboratively with cross-functional teams to deploy analytics solutions and improve processes.

⛳️ Requirements

• Previous experience in Business Analytics within a BPO (Business Process Outsourcing) setting.

• Proficient in Microsoft Excel and PowerPoint.

• Strong expertise in Power Query and Power Pivot.

• Excellent communication skills in English, both written and verbal.

• Basic knowledge of database structures, tables, and data relationships.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience in scheduling, forecasting, and capacity planning is preferred.

• Practical experience with Salesforce reporting (Classic & Lightning) is preferred.

• Capability to create and modify Salesforce reports is preferred.

• Experience in generating reports in Zendesk, including MAQLs, is preferred.

• Familiarity with Microsoft PowerApps and Power Automate is preferred.

• Experience in building or optimizing analytical/solving models is preferred.

🏝️ Benefits

• Peak Support provides the convenience of working from home.

• An outstanding work environment for our team members.

• A positive, supportive, and performance-oriented culture.