Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in facilitating data-driven decision-making, operational efficiency, and compliance monitoring within a dynamic human services program(s)

• Evaluate workflows, track performance metrics, and guarantee timely reporting in accordance with regulatory and service delivery standards

• Gather, analyze, and interpret operational data encompassing intake, discharge, service provision, and program performance metrics

• Create and sustain dashboards, reports, and tracking tools to enable real-time decision-making

• Work in collaboration with cross-functional teams to enhance service delivery timelines and outcomes

• Aid in monitoring quality control metrics and ensuring that documentation adheres to audit and reporting standards

• Perform rapid data analysis to address urgent operational requirements

⛳️ Requirements

• Bachelor's degree in Business Administration, Public Administration, Data Analytics, Social Services, or a related discipline (or equivalent experience)

• 3–5+ years of experience as a Business Analyst or in a comparable analytical/operations position

• Experience in supporting high-volume, time-sensitive operations with rigorous reporting demands

• Strong expertise in: Data analysis tools (Excel, Power BI, Tableau, or similar)

• Process mapping and workflow evaluation

• Documentation and reporting compliance

• Excellent written and verbal communication skills

• Ability to work autonomously in a fully remote setting

• High degree of professionalism when dealing with sensitive or confidential information

🏝️ Benefits

• Comprehensive benefits

• Training and development opportunities