Business Account Specialist – SLED

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Generate new customer leads while collaborating with the sales team to finalize opportunities.

• Assist in developing account strategies alongside the sales team.

• Contribute to customer success initiatives.

• Aid in the implementation, migration, and onboarding processes for both new and existing customers.

• Promote and train the usage of online self-service tools and My Business features for SLED customers.

• Address customer issues and propose viable solutions.

• Spot chances to enhance face-to-face customer interactions for sales representatives.

• Help prepare quarterly business reviews, focusing on adoption and additional value-driven assessments.

• Prioritize service requests based on their impact on customer success.

• Submit credit requests for approval and ensure effective communication with customers regarding their application.

• File and follow up on internal departmental and Get Support inquiries.

• Handle feature and order transactions while supporting renewals.

• Work in tandem with sales to uncover upsell, cross-sell, and migration opportunities.

⛳️ Requirements

• Bachelor's degree or at least one year of relevant experience, as demonstrated through professional or military background.

• Possession of a valid driver’s license.

• Must be eligible to pass a Motor Vehicle Record check.

• Capability to identify customer opportunities, communicate effectively with clients, support SLED sales representatives, and deliver excellent customer service.

• Proven experience in working with customers to resolve issues and drive sales.

• Experience in prospecting, selling, sales support, and problem-solving for business accounts.

• Background in pursuing new business and collaborating with sales teams to close deals.

• Experience in expanding business with existing clientele.

• Familiarity with developing customer-centric product programs.

• Experience in troubleshooting customer problems and suggesting solutions.

• Ability to manage sales tracking and appointments for a sales team.

• Capacity to thrive in a fast-paced, multitasking environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions, along with qualified student loan repayments, or a combination of both.

• Sales recognition programs featuring travel, gifts, and other incentives for top achievers.

• Five weeks of paid time off, including vacation, holidays, and personal days.

• Eight weeks of paid parental leave for eligible new parents.

• Up to 16 weeks of paid time off for new mothers when combined with short-term disability.

• Up to $8,000 annually in tuition assistance.

• Opportunities for industry certifications through Verizon’s Get Certified program.

• Discounts of up to 50% on Verizon products and services.

• Employee discounts available.

• Pet insurance options.

• Comprehensive coverage including medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, and group home & auto insurance.

• Up to 8 company-paid holidays each year.

• Up to 6 personal days per year.

• Paid parental leave benefits.

• Assistance with adoption.

• Up to 15 days of vacation per year for newly hired employees, with an increase based on service.

• Potential for premium pay, including overtime, shift differentials, holiday pay, and allowances.