Business Account Manager – Middle

This is a fully remote position, open to applicants in Poland.

📋 Description

• Cultivate and sustain robust, long-lasting relationships with clients and key stakeholders while serving as their reliable business partner.

• Gain a deep understanding of each client's business model, operational workflows, objectives, and obstacles to offer customized guidance and strategic assistance.

• Work collaboratively with client stakeholders to pinpoint risks, address challenges, and provide efficient business solutions.

• Develop and implement client development plans and strategies for account growth that foster successful long-term partnerships.

• Assume responsibility for client satisfaction and business development in close cooperation with the Casino Platform Team.

• Spot opportunities to enhance collaboration and boost the value provided to clients.

• Oversee the resolution of operational and business-related issues, ensuring prompt communication and effective follow-up.

• Project, track, and report on key account performance and project metrics.

• Clearly convey client requirements, priorities, and feedback to relevant internal teams.

• Recognize opportunities to refine account management processes and assist in the implementation of best practices across the team.

⛳️ Requirements

• Proven track record in client relationship management, account management, or a comparable client-facing role.

• Proficient in Upper-Intermediate English (B2 or higher) and Advanced Russian (C1 or higher).

• Exceptional communication, negotiation, and stakeholder management abilities.

• Outstanding collaboration skills with the capacity to work effectively across cross-functional teams.

• Strong understanding of the IT industry.

• Ability to comprehend clients' business needs and translate them into clear goals and actionable solutions.

• Strong analytical and problem-solving capabilities.

• Capacity to manage multiple priorities while maintaining ownership of client-related initiatives.

🏝️ Benefits

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and opportunities to participate in professional conferences and corporate events